Customer Service Representative (CCR L1) - Bali

Join our dynamic team as a Customer Service Representative (CCR L1) in the heart of Bali! This is a unique opportunity to kickstart or advance your career in a professional, supportive environment with comprehensive training, clear career progression, and competitive benefits. At Private Advertiser, we're dedicated to delivering exceptional customer service and building long-lasting relationships with our clients. As a CCR L1, you'll be the first point of contact for our customers, ensuring their needs are met with warmth, efficiency, and professionalism.

In this role, you'll handle a variety of customer inquiries, from booking confirmations to troubleshooting issues, all while using our in-house CRM system and other specialized tools. Our team is based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, offering a vibrant and diverse work environment. We're looking for someone passionate about hospitality, with a keen eye for detail and a commitment to providing top-notch service.

This is more than just a job; it's a chance to grow, learn, and make a real impact in the travel industry. If you're ready to take the next step in your career, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and bookings, ensuring a seamless experience for our clients
• Use our in-house CRM system and other specialized tools to manage customer data and track interactions
• Provide exceptional customer service, addressing concerns and resolving issues promptly and professionally
• Collaborate with other departments to ensure all customer needs are met
• Stay up-to-date with industry trends and best practices in customer service
• Participate in comprehensive training programs to enhance your skills and knowledge
• Maintain a high level of accuracy and attention to detail in all aspects of your work
• Contribute to team goals and support your colleagues in delivering outstanding service

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the travel or hospitality industry
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia
• Strong problem-solving skills and the ability to work under pressure
• Keen eye for detail and a commitment to providing top-notch service
• Familiarity with CRM systems and other specialized tools used in the travel industry
• Ability to work well in a team and collaborate with other departments
• Passion for hospitality and a customer-centric approach to work
• Willingness to learn and grow in a dynamic and supportive environment

🛠️ Keahlian

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