Customer Engagement Specialist - Telemarketing (Bali, Indonesia)

Join CIMB Group Holdings Berhad as a Customer Engagement Specialist - Telemarketing in the vibrant heart of Bali! This is your opportunity to drive sales growth, build lasting customer relationships, and contribute to the success of one of Southeast Asia’s leading financial institutions. As a Customer Engagement Specialist, you will be the voice of CIMB in Bali, connecting with customers, understanding their needs, and guiding them through our financial solutions.

In this role, you will be part of a dynamic team in a beautiful location, using tools like Salesforce and CRM systems to manage customer interactions. Your daily tasks will include outbound and inbound telemarketing, conducting product demos, and providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment and have a passion for building strong customer relationships.

CIMB Group Holdings Berhad is committed to fostering a diverse and inclusive workplace. We offer competitive salaries, comprehensive benefits, and a supportive work environment. This is your chance to make a difference in the financial services industry while enjoying the unique culture and beauty of Bali.

📋 Tanggung Jawab Pekerjaan

• Conduct outbound and inbound telemarketing calls to prospect and engage with potential customers.
• Manage and update customer records in Salesforce and CRM systems.
• Provide product demos and explain financial solutions to customers.
• Follow up with leads and track customer interactions to ensure timely responses.
• Achieve and exceed sales targets by identifying and closing opportunities.
• Provide exceptional customer service and build strong customer relationships.
• Collaborate with the sales team to ensure smooth and efficient operations.
• Stay updated with the latest financial products and services offered by CIMB.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in telemarketing or customer engagement roles.
• Proven track record of achieving sales targets and building customer relationships.
• Excellent communication and negotiation skills.
• Familiarity with Salesforce and CRM systems.
• Strong understanding of financial products and services.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Bachelor's degree in Business, Marketing, or a related field.

🛠️ Keahlian

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